Last Updated: July 5th, 2025
At 2SparX, we take pride in creating high-quality, custom-designed apparel to inspire you. Due to the personalized nature of our products, we have the following policy:
1. Returns & Exchanges
✅ Accepted For:
- Defective/Damaged Items: If your order arrives with printing errors, damage, or defects, contact us within 7 days of delivery at business@2sparx.com with:
- Photos/videos of the issue.
- Your order number.
🚫 Not Accepted For:
- Change of mind, sizing issues, or color mismatches (since all items are made-to-order).
- Final sale items (e.g., limited-edition drops).
2. Refunds
- Defective Items: We’ll replace your item or issue a full refund (including shipping if the error was ours).
- Non-Defective Items: No refunds (as each piece is custom-printed just for you).
3. How to Initiate a Return
- Email business@2sparx.com within 7 days of delivery.
- Include:
- Order # + photos of the issue.
- Reason for return.
- If approved, we’ll send a free return label (for defective items only).
4. Processing Time
- Replacements: Shipped within 3–5 business days after we receive your return.
- Refunds: Processed within 5 business days to your original payment method.
5. Shipping Costs
- Defective items: We cover return shipping.
- Non-defective returns: Customer covers return costs (if applicable).
Note: We don’t guarantee refunds for lost packages with incorrect addresses. Double-check your shipping details at checkout!